Warranty

REDPATHS FURNITURE STANDARD WARRANTY

Standard Warranty of new Furniture

The following standard warranty applies to all new Furniture purchased by the Customer from Redpaths, subject to any exclusions or variations made in writing by an authorised Redpaths’ representative on this invoice for the Furniture.

 

Redpaths warrants that the Furniture will be free from material defects in design, construction and materials for the relevant warranty period set out in the table below in relation to the relevant Furniture or Furniture component set out in the table below. 

 

The warranty periods in the table below begin on the date that the Customer receives or picks up the Furniture from Redpaths.

 

Table of warranty periods

LOUNGE SUITES:

 

Frame: 

Recliner Mechanism:

Foam:

Leather and/or fabric:

 

 

 

12 months

12 months

12 months

12 months

 

DINING:

 

Frame:

Chairs:

 

 

 

12 months

12 months

 

BEDDING:

 

Wooden frame: 

Mattresses:

- Springs:

- Fabric foam & Stitching:

 

 

 

12 months

12 months

60 months

12 months

 

OTHER FURNITURE:

 

12 Months

 

Standard Warranty on Seconds or Floor models

For Furniture that is described by Redpaths as seconds or as floor models, Redpaths warrants that such Furniture will be free from material defects in design, construction and materials for 3 months only, from the date the Customer receives or picks up the relevant Furniture.

 

Exclusions from warranty

No warranty is given under Redpaths’ Standard Warranty where any defect or damage to the Furniture is caused or contributed to by:

(a) abuse or misuse of the Furniture (e.g. people swinging on the backs of dining chairs);

(b) negligent action or inaction by the Customer or any person other than Redpaths;

(c) alteration, customisation, upholstering or damage during assembly of Furniture not caused or made by Redpaths;

(d) moving the Furniture after it has been delivered to or picked up by the Customer;

(e) direct or indirect sunlight from, without limitation, windows, doors and skylights;

(f) pets or other animals;

(g) normal wear and tear; or

(h) failure to follow the Care Instructions for the Furniture.

 

Transport costs

Unless otherwise agreed by Redpaths, the Customer must return the Furniture to any Redpaths’ store to make a claim under Redpaths’ Standard Warranty. If Redpaths accepts the warranty claim and the Customer wants the Furniture returned to a location within 50kms of the relevant Redpaths’ store, Redpaths will arrange for the Furniture to be delivered to the Customer at Redpaths’ cost. If Redpaths does not accept the warranty claim as valid or the Customer wants the Furniture returned to a location more than 50kms from the relevant Redpaths’ store, Redpaths will arrange for the Furniture to be delivered to the Customer at the Customer’s cost.

 

Claims and Remedy

All claims under Redpaths’ Standard Warranty must be made no later than 10 days after the end of the relevant warranty period. The Customer’s sole remedy against Redpaths in respect of any Furniture or Furniture component that does not comply with Redpaths’ Standard Warranty will be for Redpaths to repair or replace the relevant Furniture or Furniture component, or to provide a refund to the Customer for the relevant Furniture or Furniture component, at Redpaths’ sole option. Redpaths will do so within a reasonable time, but this timeframe must be considered in light of the characteristics of the Furniture (e.g. overseas or local manufacturer). Subject to clause 3, this clause 2 sets out Redpaths’ sole obligation to the Customer, and the Customer’s sole remedy against Redpaths in relation to the Furniture.

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New Lynn - Auckland - New Zealand

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